You and Us will be individually referred to as “Party” and collectively as “Parties”.
1. Your Rights
1.1. Subject to your compliance with these terms and solely during the subscription term, you shall have the limited, non-exclusive, revocable right to access and use the service(s) for your internal business purposes in accordance with the subscription plan as specifically stated on our website.
2. Your Responsibilities
2.1. Your Account: Your access and use of the Service(s) is restricted to the number of individual users as specified in the relevant order form executed between us and you. Each user shall be identified using unique login information such as usernames and passwords (“user login”) and such user login shall be used only by one individual.
2.2. Acceptable Use: You agree not to (A) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service(s) available to any third party, other than users in furtherance of your internal business purposes as expressly permitted by these Terms; (B) modify, adapt, or hack the Service(s) or otherwise attempt to gain or gain unauthorized access to the Service(s) or related systems or networks; (C) Use the Service(s), store or transmit customer data in violation of applicable laws and regulations, including but not limited to violation of any person’s privacy rights, export control laws/regulations; (D) Use the Service(s) to store or transmit any content that infringes upon any person’s intellectual property rights or is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; (E) Use the Service(s) to knowingly post, transmit, upload, link to, send or store any viruses, malware, trojan horses, time bombs, or any other similar harmful software; (F) “Crawl,” “Scrape,” Or “Spider” Any page, data, or portion of or relating to the Services (through use of manual or automated means);
2.3. You represent and warrant to us that you own or have the necessary rights to transmit the customer data to us and that doing so does not violate any applicable law, proprietary or privacy rights.
3.1. You may request a demo of our Service(s) or a trial of the Service(s) by the creation of accounts for trial use for a limited period of time (“trial period”). The trial period shall be subject to these terms and any additional terms that we specify. we, in our sole discretion, shall have the right to terminate the Service(s) and your right to use the Service(s) at any time during the trial period and for any reason, without being liable to you.
3.2. Any enhancements, new features, or updates (“Updates”) to the Service(S) are also subject to these Terms and we reserve the right to deploy updates at any time.
3.3. The Service(S) may temporarily be unavailable due to scheduled downtime for upgrades and maintenance in which case we shall use commercially reasonable endeavors to notify you in advance.
3.4. In addition to the terms mentioned herein, the Services shall also be governed by the special terms and FAQs provided by us for clarification on our website.
4. Intellectual Property Rights
4.1. Except for the rights granted to you under Clause 1, all rights, title, and interest in and to all intellectual property and/or proprietary rights, title, and interest in or related to the Service(s), including patents, inventions, copyrights, trademarks, domain names, trade secrets or know-how (collectively, “intellectual property rights”) shall belong to and remain exclusively with us.
4.2. You own the rights to the customer data that you provide to us. We do not claim ownership over such customer data. We shall have a right and license to incorporate into the Services or otherwise use any suggestions, enhancement requests, recommendations, or other feedback it receives from you.
4.3. We reserve our rights to re-use any and all techniques and know-how gathered by us while providing the Services to you.
4.4. All Rights not expressly provided to you herein are reserved.
5. Third-Party Services
5.1. You acknowledge and agree that your use of third-party services will be subject to the terms and conditions and privacy policies of such third-party and that we shall not be liable for your enablement, access, or use of such third-party services, including for your data processed by such third parties. You should contact that third-party service provider for any issues arising in connection with the use of such third-party service.
5.2. We have partnered with other third-party service providers who shall promote our services on their platforms. if you have subscribed to our services through such third-party service providers, your use of our services shall be subject to the special terms and FAQs provided by us, including, but not limited to the following:
5.2.1. You shall not change the email address which you have registered with the third-party service provider and the same email shall be used to hold your account with us.
5.2.2. The license provided to you to use our Services is non-transferable. You shall not sublicense, assign, or otherwise transfer or distribute your rights to use our Services. If you are entitled to transfer or assign your account under the terms and conditions of such third-party service providers, your continued use of our services shall be subject to express confirmation by us.
6. Charges And Payment
6.1. Subscription Charges: All charges associated with your account shall be based on the Plan you have subscribed to at the pricing mentioned on our website or as specified in a custom order form (“subscription charges”). The subscription charges are due in full and payable in advance in accordance with clause 6.2. when you subscribe to the service(s).
6.2. Payment: You agree to provide us with your credit card information for billing purposes (“payment method”), and you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription charges. We shall invoice you at the beginning of each month and all payments are due on the same day of receipt of the invoice. We may agree on a different payment method in an order form which shall specify the payment terms. In case of contradiction between the order form and these terms, the order form shall prevail.
6.3. Refunds: Unless otherwise specified in these terms or in a relevant order form, all subscription charges are non-refundable. No refunds shall be issued for partial use or non-use of the Service(s).
6.4. Late Payments/Non-Payment of Subscription Charges: We will notify you in the event we do not receive payment toward subscription charges within the due date. We must receive payments within a maximum of ten (10) days from the date of our notice. If we do not receive a payment within the foregoing time period, in addition to our right to other remedies available under law, we may suspend your access to and use of the Service(s) until we receive your payment towards the subscription charges as specified and/or terminate your account.
6.5 Applicable Taxes: Other than federal and state net income taxes imposed on us by the United States the subscriber shall bear any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”).
7. Term, Termination, and Suspension
7.1. Termination by You: You may terminate one or more of your account(s) and subscription to the Services by providing us prior written notice of 30 (thirty) days, but will remain liable for all subscription charges for the subscription term. Unless your account and subscription to the Services are terminated, your subscription to the Services will renew for a subscription term equivalent in length to the then-expiring subscription term at our then-prevailing subscription charges.
7.2. Suspension and Termination by us: In addition to suspension for late payment or non-payment of subscription charges, we may suspend your access to and use of your account or the Service(s) if you are in violation of these terms. We will notify you if your activities violate these terms and, at our sole discretion, provide you with a period of fifteen (15) days (“cure period”) to cure or cease such activities. If you fail to cure or cease such activities within said cure period or if we believe that such breaches cannot be cured, your account shall be terminated. We may also terminate a trial period in accordance with clause 3.1. further, we also reserve the right to terminate your account at any time by written notice due to business reasons which shall include discontinuation of the Services.
7.3. Termination for Insolvency: Notwithstanding anything contained herein, either party may terminate these terms with notice if the other party becomes insolvent, makes or has made an assignment for the benefit of creditors, is the subject of proceedings in voluntary or involuntary bankruptcy instituted on behalf of or against such a party (except for involuntary bankruptcies) which are dismissed within sixty (60) days, or has a receiver or trustee appointed for substantially all of its property.
8. Confidentiality; Data Privacy and Security
8.1. If you choose or are provided with, a user identification code, login, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We shall have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms. We will not be responsible for any activities, including any attempted or actual access or loss of data occurring in your account as a result of your non-compliance with obligations under this clause.
8.2. Each of the parties will protect the other’s confidential information from unauthorized use, access, or disclosure in the same manner as each of the parties protects its own confidential information, and in any event, with no less than reasonable care. Except as otherwise expressly permitted pursuant to these terms, each of the parties may use the other’s confidential information solely to exercise its respective rights and perform its respective obligations under these terms and shall disclose such confidential information solely to those of its respective employees, representatives, and agents who have a need to know such confidential information for such purposes and who are bound to maintain the confidentiality of, and not misuse such confidential information. the provisions of this clause shall supersede any non-disclosure agreement by and between the parties entered prior to these terms that would purport to address the confidentiality of customer data and such agreement shall have no further force or effect with respect to customer data.
8.3. We shall use appropriate technical and organizational measures to protect the customer data as specified in the security policy. The measures used are designed to provide a level of security appropriate to the risk of processing customer data. we shall, without undue delay, notify you of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the customer data processed by us.
8.4. You understand and acknowledge that, in connection with the use of the service by yourself, your users, and end users, we process any personal data only on your behalf and we both hereby agree that you shall be deemed to be the data controller and we shall be deemed to be the data processor as those terms are understood under the GDPR. we shall process such personal data only for the purposes of providing, maintaining, improving, and supporting the Service(s).
8.5. You acknowledge and agree that we may access or disclose information about you, your account, and users, including customer data in order to (A) comply with the law or respond to lawful requests or legal processes, or (B) prevent any infringement of group companies or our customers’ proprietary rights. further, at our sole discretion, any suspected fraudulent, abusive, or illegal activity by you may be referred to law enforcement authorities.
8.6. During the subscription term, you agree and acknowledge that we shall have the right to collect data (only aggregated and anonymized) regarding your use of the Service(s) for the purpose of analytics.
8.7. You shall not disclose (and shall not permit any individual to disclose) any sensitive personal information to us for processing.
8.8. We shall ensure that any person we authorize to process customer data shall protect the customer data in accordance with our confidentiality obligations under these terms.
8.9. We shall reasonably assist you, at your expense, to enable you to respond to any request from a data subject to exercise any of its rights under applicable data protection law (including its rights of access, correction, objection, erasure, and data portability, as applicable). In the event that any such request, correspondence, inquiry, or complaint is made directly to us, we shall promptly inform you providing full details of the same.
8.10. We shall reasonably assist you, at your expense, in meeting your obligations under applicable data protection laws.
9. Disclaimer of Warranties
9.1. The Service(s), including all server and network components, are provided on an “as is” and “as available” basis. all express or implied representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, are hereby excluded.
9.2. You acknowledge that we do not warrant that the access to the Service(s), which is provided over the internet and various telecommunications networks, all of which are beyond our control, will be uninterrupted, timely, secure, error-free, or free from viruses or other malicious software.
10. Limitation Of Liability
10.1. To the fullest extent permitted by applicable law, in no event will either party be liable to "each other or" any person for any indirect, incidental, special, punitive, cover, or consequential damages (including, without limitation, damages for lost profits, lost revenue, lost sales, lost goodwill, loss of use or lost content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if a party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, our aggregate liability and that of our affiliates, officers, employees, agents, suppliers, and licensors, relating to the Service(s) "including our indemnity obligation", will be limited to an amount equal to twelve months of the subscription charges paid by you for the Service(s) prior to the first event or occurrence giving rise to such liability "and/or the indemnity obligation".
10.2. In jurisdictions that do not permit the exclusion of implied warranties or limitation of liability for incidental or consequential damages, our liability will be limited to the greatest extent permitted by law.
10.3. Notwithstanding anything else to the contrary, we disclaim all liabilities, to the maximum extent permitted by law, with respect to the services offered during the trial period.
11.1. Indemnification by Us:
11.1.1. Subject to your compliance with these terms, we will indemnify and hold you harmless, from and against any claim brought against you by a third party alleging that the Service(s) subscribed infringes or misappropriates such third party’s valid patent, copyright, or trademark (an “IP Claim”).
11.1.2. We shall at our expense, defend such IP claim and pay damages finally awarded against you in connection therewith, including the reasonable fees and expenses of the attorneys, provided that (A) you promptly notify us of the threat or notice of such IP claim; (B) we will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such Ip claim; and (c) you shall fully cooperate with us in connection therewith.
11.1.3. We will have no liability or obligation with respect to any IP claim if such claim is caused by (A) compliance with designs, data, instructions, or specifications provided by you; (B) modification of the Service(s) by anyone apart from us; or (C) the combination, operation or use of the Service(s) with other hardware or software where the Service(s) would not by themselves be infringing.
11.1.4. If your use of the Service(s) has become, or in our opinion is likely to become, the subject of any IP claim, we may at our own option and expense (A) procure the right for you to continue using the Service(s) as set forth hereunder; (B) replace or modify the Service(s) to make it non-infringing; or (C) if options (A) or (B) are not commercially and reasonably practicable as determined by us, terminate your subscription to the Service(s) and repay you, on a pro-rated basis, any subscription charges that you had previously paid us for the corresponding unused portion. this clause 11.1. states our sole, exclusive, and entire liability to you and constitutes your sole remedy with respect to an IP Claim brought by reason of access to or use of the Service(s).
11.1.5. Indemnification by You: You will indemnify and hold us harmless against any claim brought by a third party against us, our respective employees, officers, directors, and agents arising from your acts or omissions in connection with clause 2 of these terms provided that (A) we promptly notify you of the threat or notice of such a claim, (B) you will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such claim; and (C) we shall fully cooperate with you in connection therewith.
12.1. Assignment: This agreement and any rights or obligations hereunder may not be assigned by you without our prior written consent, whereas we can assign any of our rights and obligations hereunder without your prior written consent. This agreement binds, and inures to the benefit of, the parties and their respective successors and permitted assigns.
12.2. Amendment: we may amend these terms from time to time, in which case the new terms will supersede prior versions. We will notify you no less than ten (10) days before the effective date of any amendments to these terms and your continued use of the Service(s) following the effective date of any such amendment may be relied upon by us as your acceptance of any such amendment.
12.3. Severability; No Waiver: If any provision in these terms is held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by applicable law, and the remaining provisions of these terms shall remain in effect. our non-exercise of any right under or provision of these terms does not constitute a waiver of that right or provision of these terms.
12.4. Relationship Of The Parties: The parties are independent contractors. These terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship among the parties.
12.5. Survival: All clauses which, by their nature are intended to survive, including without limitation Clauses 4 (Intellectual Property Rights), 6 (Charges and Payment), 7 (Term, Suspension, and Termination), 8 (Confidentiality, Data Privacy, and Security), 9 (Disclaimer Of Warranties), 10 (Limitation Of Liability), 11 (Indemnification), 12 (Miscellaneous) and 13 (Definitions) shall survive any termination of our agreement with yourself regarding the use of the Service(s). Termination shall not limit either party’s liability for obligations accrued as of or prior to such termination or for any breach of these terms.
12.6. Notices And Consent To Electronic Communications: all notices from us under these terms may be delivered in writing (A) by a nationally recognized overnight delivery service (“Courier”) or to the contact mailing address provided by you while subscribing to the Service(s); or (B) electronic mail to the e-mail address provided to your account. Our address for your notice is: Appvirality Inc. at 1013 Center Rd., Wilmington, Delaware 19805, USA with a cc to lax [at] outplayhq [dot] com by electronic mail. All notices shall be deemed to have been given immediately upon delivery by electronic mail, or if otherwise delivered upon receipt, or, if earlier, two (2) business days after being deposited in the mail or with a courier as permitted above.
12.7. Publicity Rights: You hereby grant us a royalty-free, worldwide, transferable license to use your trademark or logo to identify you as our customer on our websites and/or marketing collateral and to include your use of the services in case studies.
12.8. Governing Law And Dispute Resolution: These terms shall be governed by the laws of the state of Delaware, USA without regard to any conflict of laws principles. you hereby expressly agree to submit to the exclusive personal jurisdiction of the courts in Delaware, USA. Any dispute, claim, or controversy arising out of or relating to these terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of these terms to arbitrate, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules (“AAA Rules”), and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The language of the arbitration shall be English. The dispute shall be resolved by a sole arbitrator who shall be appointed in accordance with the AAA rules. The decision of the sole arbitrator shall be final and binding on the parties.
12.9. Entire Agreement: These terms, together with any order forms, constitute the entire agreement, and supersede any and all prior agreements between us and yourself with regard to the subject matter hereof. In the event of a conflict between the terms of any order form and these terms, the terms shall prevail. In case of a conflict between two order forms, the order form later in date shall prevail.
12.10. Force Majeure: Notwithstanding anything to the contrary contained elsewhere, we shall not be liable for unavailability of the Service(s) caused by circumstances beyond our reasonable control, such as but not limited to, acts of god, acts of government, acts of terror or civil unrest, technical failures beyond our reasonable control (including, without limitation, inability to access the internet, unauthorized loss, distribution or dissemination of customer data), or acts undertaken by third parties, including without limitation, distributed denial of service attacks.
When used in these terms with the initial letters capitalized, in addition to terms defined elsewhere in these terms, the following terms have the following meanings:
Account: This means any accounts or instances created by you or on your behalf for access and use of the services.
API: This means the Application Programming Interfaces developed, enabled by, or licensed to us that permit access to certain functionality provided by the Service(s).
Confidential Information: This means all information disclosed by one party to the other party which is in tangible form and labeled “confidential” (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. For purposes of these terms, customer data shall be deemed confidential information. notwithstanding the foregoing, confidential information shall not include any information which (A) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (B) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party through no action or inaction of the receiving party; (C) is already in the possession of the receiving party at the time of disclosure by the disclosing party as shown by the receiving party’s files and records prior to the time of disclosure; (D) is obtained by the receiving party from a third party without a breach of such third party’s obligations of confidentiality; (E) is independently developed by the receiving party without use of or reference to the disclosing party’s confidential information, as shown by documents and other competent evidence in the receiving party’s possession; or (F) is required by law to be disclosed by the receiving party, provided that the receiving party shall, to the extent legally permitted, give the disclosing party written notice of such requirement prior to disclosing so that the disclosing party may seek a protective order or other appropriate relief.
Customer Data: This means all electronic data, text, messages, personal data, or other materials, including without limitation personal data of users and end users, submitted to the services by you through your account in connection with your use of the services.
Documentation: This means any written or electronic documentation, images, video, text, or sounds specifying the functionalities of the Service(s) provided or made available by us to you or your users through the Service(s) or otherwise.
End User: This means any person or entity other than you or your users with whom you interact using the Service(s).
GDPR: This shall mean the regulation (EU) 2016/679 of The European Parliament and of the Council Of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/Ec (General Data Protection Regulation).
Order Form: This means any service order form or statement of work specifying the service(s) subscribed to, particular features and functionalities in the Service(s) that you wish to avail, pricing, and the subscription term.
Personal Data: This means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller.
Processing/To Process: This means any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.
Sensitive Personal Information: This means information that relates to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation. It also includes information about an individual's criminal offenses or convictions, as well as any other information deemed sensitive under applicable data protection laws
Service(s): This means our cloud-based proprietary sales engagement platform called outplay including but not limited to any of the features available on our website i.e., sales analytics, multichannel outreach, lead sourcing, meeting scheduler, etc., and any new services that we may introduce as a service to which you may subscribe to, and any updates, modifications or improvements thereto, including individually and collectively, the API, software and any documentation.
Software: This means any software provided by us (either by download or access through the internet) that allows you to use any functionality in connection with the Service(s)
Subscription Term: This means the period during which you have agreed to subscribe to the Service(s) specified in the relevant order form.
Third-Party Service(s): This means the third-party application(s) or service(s) integrating with the Service(s) through APIs.
User: This means those who are designated users within the Service(s), including an account administrator, agents, and other designated users.
Website(s): This means the websites owned and operated by us, including Outplay (outplayhq.com).